Frequently Asked Questions
about the Resort |
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Where is Clube Praia da Oura and
Oura Praia? |
The resort is situated in the beautiful Algarve in Portugal. Click
here to find out more.
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Where is Oura-View Beach Club? |
The resort is situated in the beautiful Algarve in Portugal. Click
here to find out more.
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How to get to the Resorts? |
| The
nearest Aiport is Faro. Contact Petchey
Travelshop on 020 8252 8888 to book your Flights and Transfers
from Faro Airport to the resort. |
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What facilities are available? |
Bars, Restaurants, Saunas, Indoor and Outdoor Swimming Pools
, Tennis Court, Bowling Green, Gym, Beach, Childrens Club,
24 Hours Reception, Information desk, Satellite TV. Click
here for more details
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Are there any special events? |
| The CPO Entertainment
Team has something for everybody .Check our Theme
Weeks |
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Is half board available? |
| Yes,
there is a Special Half Board Offer . Enjoy 7 Days breakfast
and lunch or dinner . For more details click
here |
Frequently Asked Questions
about Spacebanking/ Exchanging and Ownership Transfer |
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Can I change the week/band that
I own? |
Yes, subject to availability the Customer Care
Department will advise you on the matter. Call for advice on
020 8477 1475 or email services@petchey.co.uk |
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How do I bank a Fixed Week? |
For Internal Space Banking check that
your maintenance is paid and click
here to bank your week
For External Space Banking check that your maintenance is
paid and contact your Exchange Company RCI (0870 6090141 )
Interval Intenational (0208 3369336)
Dial an Exchange (01756 749966) |
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How do I bank a Floating Week? |
Check that the maintenance is paid and contact
Reservations tel: 020 8252 8888 or email mbentley@petchey.co.uk |
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Why has my Banking Request been refused? |
Firstly check that the maintenance has been paid
for any week you wish to bank and that you have the correct unit
and week numbers. If you still have problems our customer care
department will be happy to help you with any banking problems.
Please call on 020 8252 8000 or email services@petchey.co.uk |
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What do I need to do in order to complete the transfer? |
Contact lhumphreys@petchey.co.uk for
a transfer form. A form will then be sent to you for completion.
A covering letter will explain which sections you need to complete
and which sections the new owner needs to complete.
|
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Is there a fee to pay to do a transfer? |
Yes. The fee depends on if the the
transfer is a private transfer or a transfer via a resale agent
or another resort. Please contact lhumphreys@petchey.co.uk for
current fee.
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Once Petchey Management & Finance
Ltd receives the completed transfer form and relevent fee how
long does it take for the transfer to go through? |
As long as all conditions of transfer
have been met and the transfer form has been completed correctly,
a transfer normally takes up to 7 days to process. |
Frequently
Asked Questions about Maintenance Payments |
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Why are we sent Maintenance Invoices in the Autumn? |
We invoice annually in the Autumn of each year.
If you don't receive your invoice by the end of November each
year please contact Leo
Hayes. If you don't have a mandate set up, payment is due
3 months before occupancy for Fixed Week Owners or 3 months before
the Season Band commences for Floating Week Owners. |
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When will payment be taken if I have a Direct
Debit or Credit/Debit Card mandate set up? |
Payment will be taken two weeks after
the date of the invoice. If you have a Credit/Debit Card mandate
please ensure the expiry date is valid at that time. |
Frequently
asked Question about Upgrading |
|
Can I change the size of my apartment? |
Our Customer Care Department will
be happy to advise you on the matter. Call on 020 8477 1475
or email services@cpo-members.com |
