Frequently Asked Questions
about the Resorts |
 |
How to get to the Resorts? |
| Contact Petchey
Travelshop on 020 8252 8888 to book your Flights and Transfers
to Petchey Leisure Resorts |
|
What facilities are available? |
Bars, Restaurants, Saunas, Indoor and Outdoor Swimming Pools
, Tennis Court, Bowling Green, Gym, Beach, Childrens Club,
24 Hours Reception, Information desk, Satellite TV.
|
Frequently Asked Questions
about Spacebanking/ Exchanging and Ownership Transfer |
|
Can I change the week/band that
I own? |
Yes, subject to availability the Customer Care
Department will advise you on the matter. Call for advice on
020 8477 1475 or email services@petchey.co.uk |
|
How do I bank a Fixed Week? |
For Internal Space Banking check that
your maintenance is paid and click
here to bank your week
For External Space Banking check that your maintenance
is paid and contact your Exchange Company RCI (0870 6090141 )
Interval Intenational (0208 3369336)
Dial an Exchange (01756 749966) |
|
How do I bank a Floating Week? |
Check that the maintenance is
paid and contact Reservations tel: 020 8252 8888 or email msmith@petchey.co.uk |
|
Why has my Banking Request been refused? |
Firstly check that the maintenance has been paid
for any week you wish to bank and that you have the correct unit
and week numbers. If you still have problems our customer care
department will be happy to help you with any banking problems.
Please call on 020 8252 8000 or email services@petchey.co.uk |
|
What do I need to do in order to
complete a Transfer of Ownership? |
Contact resales@petcheyleisure.com for
a transfer form. A form will then be sent to you for completion.
A covering letter will explain which sections you need to complete
and which sections the new owner needs to complete.
|
|
Is there a fee to pay
for Transfer of Ownership? |
Yes. The fee depends on the type of
transfer.
Please contact resales@petcheyleisure.com for
further information .
|
Frequently
Asked Questions about Maintenance Payments |
|
When will my maintenance fees become
due? |
Fees will be due under the terms and conditions
of your annual invoice unless you wish to Spacebank before the
due date. |
|
When will payment be taken if I have a Direct
Debit or Credit/Debit Card mandate set up? |
Payment will be taken two weeks after
the date of the invoice. If you have a Credit/Debit Card mandate
please ensure the expiry date is valid at that time. |
Frequently
asked Question about Upgrading |
|
Can I change the size of my apartment? |
Our Customer Care Department will
be happy to advise you on the matter. Call on 020 8477 1475
or email services@petchey.co.uk |
