ONLINE CHECK IN | ONLINE PAYMENTS | RESALES REGISTRATION | RESORT CALENDARS
   
  HOME
  MEMBER CARE
  WEEK EXCHANGE
  MAINTENANCE ENQUIRY
  USEFUL DOWNLOADS
  BRIGHT SPARKS
  PETCHEY LEISURE RESORTS
  CONTACT US

Jack Petchey's book 'The 50/50 man'


Jack Petchey's book 'The 50/50 man'
English Português Español

Our Member Care is here to answer all your questions and advise you on how to solve any problem related with your Timshare Ownership.
For any queries please email services@petchey.co.uk Our Member Care department have prepared some answers to your Frequently Asked Questions.

How to get to Petchey Leisure Resorts

Contact Petchey Travel Shop on 0845 519 1988 to book your Flights , Accommodation and Transfer to resorts in Portugal and Spain.
Alternatively visit www.petcheytravelshop.com or email msmith@petchey.co.uk for any travel enquiries

What facilities are available in the Petchey Leisure Resorts

The majority of the Petchey Leisure Resorts have pools,restaurants, bars and fully furnished apartments.

Some resorts have indoor pools, gyms, saunas and jacuzzis,tennis court and a bowling green.

To find out more details about every resort, go to www.petcheyleisure.com

Can I change the week/band that I own?

Yes, subject to availability the Customer Care Department
will advise you on the matter. Call for advice on 020 8477 1475 or email services@petchey.co.uk

How do I bank a Fixed week?

For Internal Space Banking check that your Maintenance Fee is paid and click here to bank your week.
For External Space Banking check that your Maintenance Fee is paid and contact your Exchange Company RCI (0870 6090141)
Interval Intenational (0208 3369336) Dial an Exchange (01756 749966)

How do I bank a Floating week?

For Internal Space Banking check that your Maintenance Fee is paid and click here to bank your week.
For External Space Banking check that your Maintenance is paid and contact your Exchange Company RCI (0870 6090141)
Interval Intenational (0208 3369336) Dial an Exchange (01756 749966)

Why has my 'Banking Request' been refused?

Firstly check that the maintenance has been paid for any week you wish to bank and that you have the correct unit and week numbers.
If you still have problems our customer care department will be happy to help you with any banking problems. Please call on 0208 477 1475 or email services@petchey.co.uk

What do I need to do in order to complete a Transfer of Ownership?

Contact resales@petcheyleisure.com for a transfer form. A form will then be sent to you for completion.
A covering letter will explain which sections you need to complete and which sections the new owner needs to complete.

Is there a fee to pay for Transfer of Ownership?

Yes. The fee depends on the type of transfer.
Please contact resales@petcheyleisure.com for further information .

When will my maintenance fees become due?

Fees will be due under the terms and conditions of your annual invoice unless you wish to Spacebank before the due date. For more information email iwhines@petchey.co.uk

When will payment be taken if I have a Direct Debit or Credit/Debit Card mandate set up?

Payment will be taken two weeks after the date of the invoice.
If you have a Credit/Debit Card mandate please ensure the expiry date is valid at that time.

Can I change the size of my apartment?

Our Customer Care Department will be happy to advise you on the matter.
Call on 020 8477 1475 or email services@petchey.co.uk